Frequently asked questions...


Why to buy in L'CIELO store?

L'CIELO allows to reach emotions intensively linked to a garment or article. It will make you feel unique and special.

How long do I have to make a return?

You have 15 days to make returns on eligible items.

Can I make exchanges?

Yes, place a new order for the size that you want, before it sells out. Then return your original item. Reach out to Customer Service to refund the return Shipping charge, once the new order is placed.

Will I be charged for return shipping?

Yes, we'll automatically deduct the fee from your refund.

How long does it take to process a return?

Once your return has been received and accepted, please allow 72 hrs. for your store credit to appear on your account. We will email you with a credit confirmation as soon as the return is processed.

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